The Challenge
In the competitive world of staffing, relationships drive revenue. Mondo’s success hinges on consistently understanding and engaging with clients across channels.
The challenge? Ensuring the sales team was prioritizing the right accounts, measuring the true impact of their activities, and avoiding churn of key clients.
But tracking client interactions—by type, volume, and outcome—at scale and across multiple offices was proving increasingly complex.
Mondo required a solution that could:
- Provide real-time visibility into account activity levels
- Help leadership assess engagement effectiveness
- Surface at-risk clients before revenue was lost
- Guide AE behavior toward the most valuable opportunities
That’s where SalesChoice stepped in.
Mondo is one of North America’s largest staffing agencies specializing in high-end, niche IT, Tech, and Digital Marketing talent. With over 1.4 million tech professionals, 100+ industry-specific recruiters, and a national footprint of 10 offices, Mondo consistently delivers standout results—with a 68% fulfillment ratio and average placement times of just 3–10 days.
To sustain this level of performance, Mondo needed to maintain a laser-sharp focus on client engagement and retention.
”SalesChoice is a client-centric software company you can count on to deliver the hard-to-get sales insights that improve win rates by 10% right out of the gate.
Meagan HumphreyVP of Sales & Recruiting Enablement
The Solution
To help Mondo modernize and streamline its approach, SalesChoice implemented its Account Scoring & Activity Insights solution, fully integrated with Salesforce and tailored to Mondo’s structure.
Using the SalesChoice SalesInsights™, the solution enabled:
- Multi-tiered analysis by office, account executive, and client account
- Real-time tracking of past and future activities by type and volume
- Velocity insights on contacts and opportunities
- Scoring dashboards to instantly identify top and bottom performers
- Churn risk alerts based on declining engagement and predicted future value
The Results
With SalesChoice in place, Mondo has gained:
- Immediate insights into what’s working and where coaching is needed
- Clear visibility into sales behaviors that drive client growth
- The ability to compare AE performance and best practices across regions
- A streamlined, Salesforce-native experience that boosted adoption
